Getting started: first-time setup
Getting started with a Ledger device is simple but important to do correctly. Begin by visiting the official onboarding portal at https://ledger.com/start — this is the single source for the authentic Ledger setup flow and firmware checks.
Unboxing and verification
When you receive your Ledger device, inspect the box and sealing tape. Ledger ships with tamper-evident packaging; if anything looks altered, stop and contact Ledger support through the official portal. Always start at the official link: https://ledger.com/start.
What to have ready
- Your Ledger device and original box
- A computer (Windows/macOS/Linux) or a compatible mobile device
- An internet connection for initial app downloads and firmware verification
Step-by-step setup checklist
The portal guides you through device initialization, creating a PIN, and writing down your recovery phrase. Follow the checklist on the official page exactly: https://ledger.com/start.
Initialize the device
Choose Set up as new device unless you are restoring from an existing recovery phrase. Create a secure PIN and confirm it. Never share your PIN or recovery phrase.
Write down the recovery phrase
Ledger devices show a 24-word recovery phrase. Write it down on the provided card — do not store it digitally. This phrase is the only way to restore funds. Ledger will never ask for these words through email or chat.
Software and Ledger Live
Ledger Live is the official application for managing accounts and installing supported apps on your device. Always download Ledger Live from the official onboarding site to ensure authenticity: https://ledger.com/start.
Install Ledger Live
Use the portal to download Ledger Live (desktop or mobile). Run the integrity checks and follow prompts to pair your device. Ledger Live shows a list of supported apps (Bitcoin, Ethereum, etc.) to install onto your device.
Firmware updates
Apply firmware updates when prompted. Firmware updates improve security and compatibility — never skip them. The official portal will indicate whether an update is genuine.
Security best practices
Security is the most important part of owning a hardware wallet. This section lists essential practices every user should follow.
Never share your recovery phrase
Under no circumstances should you type or share your 24-word phrase online. Scammers often use fake support sites and impersonation messages. If in doubt, only use the official onboarding portal: https://ledger.com/start.
Use strong PINs and physical safety
Choose a PIN that’s not easily guessable and keep your device in a safe place when not in use. Consider a physical safe for long-term storage of your recovery phrase.
Troubleshooting & official support
If you encounter issues during setup, the safest path is the help center linked from the official portal. Ledger’s official onboarding page provides step-by-step help and trusted contact channels: https://ledger.com/start.
Common problems
Common setup issues include connectivity problems, firmware mismatches, and app installation failures. Check that your computer’s OS is up-to-date and that you have the latest Ledger Live downloaded from the official portal.
When to contact support
If something feels off (tampered packaging, inconsistent steps, or suspicious contact), stop and use the official onboarding page’s support links rather than any unsolicited messages.
Advanced: managing multiple accounts & apps
Ledger supports multiple cryptocurrency apps on the same device. Use Ledger Live to create separate accounts and label them for clarity. When connecting to third-party apps (DeFi dapps, bridges), verify the website’s URL and confirm transactions on your device physically.
Third-party integrations
Only connect to trusted third-party services. For additional integration instructions and recommended partners, refer to the official onboarding resources at https://ledger.com/start.
Maintaining long-term security
Review your recovery phrase storage periodically, update your PIN if needed, and keep Ledger Live and device firmware up-to-date. Consider distributing information about your recovery phrase securely (e.g., split backups) if appropriate for your risk model.
What to avoid
Avoid browser extensions, emails, or phone calls asking for private keys, PINs, or recovery words. Ledger support will not ask for these via any communication channel.
Final checklist before finishing setup
- Device powered on and PIN set
- 24-word recovery phrase written and stored offline
- Ledger Live downloaded from the official portal and paired
- Firmware and apps updated to latest versions
- Official support link bookmarked: https://ledger.com/start
Thank you for reading. Secure practices and the correct setup procedure make all the difference in protecting your digital assets. Remember to always use the official Ledger onboarding portal: https://ledger.com/start.